Sales Terms and Conditions

Welcome to Florian Botanicals. Thank you for your interest in our products. We trust you will have a pleasant experience and enjoy the benefits of our products and our service. Please note that by using our website and placing an order, you are acknowledging that you have read, understood and agreed to the terms and conditions, including our privacy and shipping policies. These terms and conditions are subject to change, without prior notice, please review occasionally.

By using our website you confirm that the personal information provided by you, the customer, is true, accurate, current and complete. You agree not to impersonate any other person or entity, or to use a false name or a name that you are not authorised to use. You must be eighteen years old to place an order. If you are under eighteen, you may only use the site under the supervision of, a parent or guardian.

Ordering

By placing an order you agree to buy the goods at the price indicated as well as any applicable delivery charges. The acceptance of your order and completion of the contract will take place when the products are dispatched, subject to your rights of cancellation. Non-acceptance of an order will only occur if we are unable to obtain authorisation for your payment. 

Prices and Charges

All prices on florian-botanicals.com are in pounds sterling and exclude delivery charges.

We will use all reasonable care to ensure that all product information, promotions and pricing displayed on our website are correct and up to date at the time an order is placed online.

Intellectual Property

All rights, including copyright, in the content of the florian-botanicals.com website pages are owned by Florian Botanicals Ltd. In accessing our website, you agree that you will only use the content for your own individual use. You are not permitted to copy, store or adapt the content of the florian-botanicals.com. 

Cancellations and Returns

We hope that you will be pleased with your order, however if for any reason you are not completely satisfied, we are happy to offer a refund, exchange or replacement provided that you notify us within 7 days at info@florian-botanicals.com, please include your order number. Goods need to be returned to us in resaleable condition. Items need to be in their original packaging; unopened, unused and undamaged.

Should you wish to cancel an order or return goods that may have arrived damaged, please notify us at info@florian-botanicals.com within 7 days. Please include your order number in the email. We recommend that you return items by recorded delivery as we cannot be held responsible for returned goods that do not reach us. On receipt of the goods we will give you a refund for the amount paid for the goods. We do not refund the original delivery charge unless the goods are faulty. Please note that the return postage will be the customer's responsibility and will only be reimbursed in case of damaged or incorrectly supplied goods.

We thank you for your understanding and cooperation in this matter.

 

Out of Stock Items

Orders are shipped subject to availability. Where a product is not in stock at the time of purchase, we will contact you and offer you the option of a full refund or postponed delivery of the product.

Sensitivity and Variations

Essential oils are pure yet potent oils made up of a number of components. Although sensitivities and mild reactions to ingredients are rare, they do occasionally occur. We recommend patch- testing products before use.

We carefully select our raw materials but there may be seasonal fluctuations as these are natural ingredients. You may notice minor changes to products between batches. This does not affect the efficacy of the product and is not a defect. Please view it as a reassurance of our commitment to use only natural ingredients.

Disclaimer

All suggestions provided on our blog, newsletter and website are based on current research as well as traditional uses. The information shared is not provided to diagnose, treat or cure any condition and is not intended to replace medical advice.

Complaints

We do our best but we accept that occasionally things can go wrong. Please contact us if you wish to make a complaint or discuss a matter in respect to your order or our service. We will endeavour to solve the problem in 48 hours.

 

Contact Us

 Florian Botanicals Ltd. 
Kemp House
152-160 City Road
London
EC1V 2NX 

 info@florian-botanicals.com